Q.  Where can I drop off my computer?
A.  We are located at 1814 East 40th Street. 
8:00AM-3:00PM Monday-Friday.
The building is located between Chester Ave. and Payne in the Midtown corridor. The entrance is located at the rear of the building.

Q.  Does it cost me anything to drop off?
A.   For residents of Cuyahoga County the drop off service is free.  This is for residential drop offs only. There is a charge for business drop offs and pickups.

Q.  What happens to the data on my computer?
A.  Hard drives are wiped utilizing the US Department of Defense (DOD3) drive wipe program provided by Blancco that rewrites the drive three times (If the hard drive is defective it is disassembled and destroyed).

Q.  Can my business drop off?
A.   Yes, we charge a recycling fee.  Please call for details.

Q.  Do you offer a pickup service?
A.  Yes, we charge to pick up.  Please call for details.

Q.  What happens to my computer after I drop it off?
A.   If it is a Pentium III or higher it will be refurbished and placed in Ohio Public Schools or a needy non-profit.  If it is a Pentium III running at a speed lower than 900 MHz it will be totally taken apart and recycled to its base parts.  We may use the pieces and parts to rebuild other computers.

Q.  Can I buy a used computer from RET3?
A.   No, we do not sell computers to the general public.

Q.  What happens to the monitor?
A.   It either gets reused or refurbished into a television.  If it does not get reused or refurbished, it will be totally taken apart. The glass will be broken and separated, plastic shredded and the rest of the unit is dismantled and recycled.

Q.  Do you take cell phones?
A.   Yes, 50% of the cell phones we collect get reused.  The other 50% get recycled, even the batteries.

Q.  Do you take Televisions & VCRs?
A.  Yes, we recycle Televisions & VCRs.  There is a recycling fee to recycle a television.

Q.  How do I request a used computer for my non-profit?
A.  Download our Technology Access Program (TAP)  form from our website.  Fill it out and fax it to 216-361-9989.

Q.  How long does it usually take to get a computer for my non-profit or school?
A.   It depends on our inventory and how many you are requesting.  Our board reviews requests on the 15th of each month.